Shipping policy

Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. During peak seasons or collection launches, processing times may be slightly longer.

Shipping Rates & Delivery Times

United Kingdom

Standard Delivery (Royal Mail 48 Tracked): 2–4 business days
Tracking information will be provided once your order has been dispatched.

Aman Collection Shipping

Items from the Aman Collection are shipped directly from the manufacturer.
Delivery timeframe: 3–10 business days
Tracking will be provided once the item has been dispatched.
These items may arrive separately from the rest of your order.

International Shipping

Standard International: 7–14 business days
Delivery times may vary depending on destination, customs clearance, and local postal services.
Shipping rates are calculated at checkout based on your location.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS. Tracking updates may take up to 24 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are determined by your country’s customs office and are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost parcels due to incomplete or incorrect addresses.

Missed Deliveries & Returned Parcels

If a parcel is returned to us due to missed delivery attempts or an incorrect address, we can resend it once additional shipping fees are paid.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, contact our customer care team. We will assist you in resolving the issue with the courier.

Pre‑Order Items

If your order contains pre‑order items, the entire order will ship together once all items are available. If you need items sooner, please place separate orders.